Let’s Relax Spa - Novotel Platinum

If you want to leave a massage with a trip to the ER, this is the place. I came here for a Thai massage on June 21 at around 6 PM, and it was honestly the worst massage I've ever had. Before the massage even started, I clearly marked on the iPad that my neck was NOT to be touched. Somehow the therapist either didn't read it or completely ignored it. She kept squeezing my neck really hard throughout the massage and even forcefully slapped/patted it at the end. She also kept randomly laughing during the massage, which made the whole experience feel really uncomfortable and unprofessional. As soon as the massage was over, I started feeling nauseous, had a headache, and my neck was hurting. I even told the front desk before I left that I felt like I was going to throw up. About 20 minutes later, everything got much worse. I felt dizzy, couldn't walk properly, and even had trouble speaking, so I ended up going straight to the emergency room. I'm still dealing with neck pain, nausea, and back pain. My neck is still hurting, and this whole experience has affected me far beyond just a "bad massage." What makes this even more frustrating is that I actually tried to sort this out with the business first. I called them, and they told me to send an email. I did exactly that—not just once, but multiple times—and nobody ever replied. Being completely ignored after ending up in the ER is honestly unacceptable. I'm only leaving this review because they chose not to respond. If you have any injuries or specific areas you need them to avoid, I would think twice before coming here.

Had a good massage experience here. The therapists were professional, and the treatment was relaxing. It’s especially convenient for hotel guests, making it easy to unwind without having to travel elsewhere. Would recommend it if you’re staying at the hotel.

The welcoming was great and nice treatment. However, the massage was not the level that i expected from the reputation that lets relax has. Not good experience overall.

🏙🤍💆🏻‍♀️ …

Really high recommend! For the price you pay, and the masseuse is really so skillful.

I love them! I was impressed with their Grand Space Pattaya branch, but this branch wasn't as good. I'll try another branch next time. 😅 …

The best massage experience in Bangkok! A must for every trip. Highly recommended

Lovely experience and kind staff