มิตซูรุ่งเจริญ สาขาพระราม2

I used their service for a routine maintenance check on May 8th. It was my first time at the Rama 2 branch; I usually go to the Theparak branch. I had an appointment at 1 PM, but arrived a little early, probably because it was lunchtime. All the staff were gone. There was no security guard to give me the appointment slip, and no one to receive my car. I had to find parking myself and wait, feeling a bit confused. Even at my scheduled time, no one came to assist me. It took over ten minutes before some staff finally arrived. Overall, it was good. Maybe I just arrived at lunchtime. I like the Rung Charoen brand because they don't push sales and offer good advice. The waiting area here is larger than the Theparak branch. The food options are probably similar; the Theparak branch has dim sum, but this one doesn't. On the day I went, there were no boxed meals, but there were pandan cakes by the slice, which the housekeeper replenished periodically. There are massage chairs and a children's area.

The staff was terrible. I called to schedule a maintenance appointment and was told no appointment was needed, just come in. However, on the day of the appointment, they said I didn't have one and I had to wait two hours. I was very disappointed.

The sales process was very slow, and they only tried to sell the white car with a black roof, which required an additional payment. After bank approval, there was no follow-up on the loan. Things got even worse after delivery; they didn't follow up on the vehicle registration at all. The owner had to do it themselves. The after-sales service is quite poor.

Initially, everything seemed fine before and after payment. However, problems started to arise, leading to delays and inaccurate customer information. There was a lack of verification, preventing a proper assessment of the salesperson's performance. The customer handled all the coordination from the motor station and service center, which was generally good, but choosing the right salesperson is crucial. We've had to rework several warranty claims due to incomplete work, and we're still waiting for updates.

The staff provided excellent service and recommendations. The air conditioning was very good. I give it a perfect 10!

How many places offer the following while you're waiting for your ride: _Packed lunches provided _Electric massage chairs _Freshly brewed coffee _A children's play area _Drinks and snacks available Clearly stated prices and excellent service?

I saw a promotion on their page and was interested, so I messaged them to inquire. A salesperson named Tle responded. The conversation is shown in the attached image. I'm very bothered by the salesperson's sarcastic and condescending response. I don't understand, do you only want to sell to wealthy customers? Where is the sales ethics in this? If sales aren't good, management should consider the quality of your salesperson.

Excellent service at all levels. The staff are polite, easy to communicate with, and able to answer all questions about the service. Conveniently located near home.

The customer lounge was clean, and there was a fairly wide variety of food available.

I regularly bring my car for routine maintenance at this branch because it's close to home. The service center offers a pre-price quote and allows us to remove unnecessary items from the service. The customer waiting area has free food, snacks, drinks, cocoa, coffee, and tea. There are electric massage chairs, computers, mobile phone chargers, a children's play area, and several comfortable sofas to sit on while waiting, watching TV and observing the staff working on your car. The restrooms are clean. The staff are polite, provide clear and understandable advice, and offer a free exterior car wash. Overall, it's a very good service.